Automate notifications, payments, provide support, and delight customers using the world’s most popular messaging app - WhatsApp.
Up to 70% of customer inquiries can be automated making it easy to scale without hiring more agents or adding more workload to them. With WhatsApp's popularity soaring, there's no better platform to transform your consumer engagement in a more personalized and rich way.
Axis integrates with mobile money APIs from Safaricom's MPESA to Airtel Money and MTN MoMo to enable payments within the WhatsApp environment. This is done through integration with the paybill number so that transaction is processed from users wallet to the merchant's account securely.
Customer service helpdesk
We understand the customer often desires personalized support and in Axis, we have an option where they can request for that. The agent accesses the Axis web dashboard for real-time WhatsApp chat experience. The business then gets better oversight on the engagement, reports on ticket resolution, FAQs and more.
Belva Digital exists to help businesses to build stronger customer relations by providing AI-driven communication, engagement and payment platforms.
“We believe in unleashing opportunities for growth for businesses of all sizes.”
4th Floor, Suite 8, Green House
+254 725 436181